About Us
The office of the Electricity and Gas Complaints Commissioner (EGCC) provides a free and independent complaint resolution service for electricity and gas complaints. Most complaints that come to the EGCC are resolved between the parties.
The EGCC uses a wide range of dispute resolution techniques, including mediation and conciliation, in resolving complaints.
Complaints the Commissioner can consider
The Scheme document explains what complaints the Commissioner can consider. Common issues include billing, customer service, meters, and disconnections. The Commissioner can also consider complaints about actions of staff or contractors, as well as access to and use of land on which there is electricity or gas equipment.
Staff
The EGCC is led by Commissioner Nanette Moreau.
The Deputy Commissioner can make recommendations and decisions in Nanette's absence.
Conciliators have training or experience in law or mediation, and all work towards Resolution Institute accreditation.
Resolution Institute is an Australasian organisation that promotes alternative dispute resolution.
The EGCC takes part in the Kenexa Best Workplaces survey. We won the Best Small Workplace category in 2011 and 2015 and have been finalists in 2012, 2013 and 2014.
Jobs
There are currently no positions being advertised.
Funding
The EGCC is funded by members, but is independent of the industry.