We offer two kinds of fact sheets, some about our service and others are about electricity and gas issues.
Do you have an electricity or gas complaint? (Brochure) Oct 2012
Code of conduct for complaint handling Oct 2012
What happens when the Electricity and Gas Complaints Commissioner looks into your complaint? Sept 2015
Information in other languages
Understand your electricity pricing plan Sept 2015
Understand your electricity bill July 2014
Back bills May 2015
High bills Oct 2012
Making a claim for compensation Oct 2012
Tenants & landlords Oct 2012
Trees & power lines March 2016
Safe work practices for felling or trimming trees near power lines May 2013
Complaint Line offers teaching resources about the language of complaints.
These are for teachers working with people who are not confident speaking and writing English. Click here